
What Our Jon & Chrissy Customers Say
Frequently asked questions
What is your return policy?
You may return a product within 30 days of receiving your order.
Return shipping costs are the responsibility of the customer.
Exchanges are free of charge — we will send the replacement item at no extra cost.
All returns must include a track & trace number.
When will I receive my order?
Your order is processed and carefully packed within 1–2 business days (Monday–Friday).
After dispatch, delivery usually takes 1–8 business days.
The total delivery time is therefore 2–10 business days.
How much are the shipping costs?
Standard shipping is free.
Do you have more questions?
If you have any additional questions, please use our contact form or visit our FAQ page.
We aim to respond to all enquiries within 24 hours on business days.
Customer service hours
Monday – Friday: 09:00 – 17:00
Saturday: Closed
Sunday: Closed
30-DAY RETURNS
If something isn't quite right, return it within 30 days of delivery. We make it simple because your satisfaction matters.
FREE U.S. SHIPPING
Every order comes with free delivery anywhere in the United States, no minimum spend required. Your items are packaged with care ensuring they arrive safely at your door.
CUSTOMER SUPPORT
Enjoy peace of mind knowing our dedicated customer support team is ready to assist with any question or concern to make your experience truly seamless.